Frequently Asked Questions
Giving new life to iconic Canada Goose pieces through our circularity platform.
What is Canada Goose Generations?
Canada Goose Generations is our official resale platform where you can trade in your pre-loved Canada Goose gear for credit or purchase authenticated, refurbished outerwear that is built to last.
How are pre-owned items authenticated?
Every item on the Generations platform undergoes a rigorous multi-point inspection and authentication process by our team of experts to ensure it meets our heritage standards of quality and performance.
What is the return policy for Generations purchases?
We offer a 14-day return window for all Generations purchases. Items must be returned in the same condition as received, with all Generations tags still attached.
How long does shipping take for resale items?
Standard shipping typically takes 3-7 business days within Canada and the United States. You will receive a tracking number via email as soon as your order is dispatched.
Is the original Canada Goose warranty included?
While Generations items do not carry the original lifetime warranty, we stand by their quality. Each item is carefully refurbished to ensure it provides the warmth and protection you expect from our brand.
How do I trade in my old Canada Goose jacket?
You can start your trade-in online by entering your product's style number. Once approved and received, you will be issued a Canada Goose gift card that can be used online or in-store.